Why every business should embrace chatbots

Chatbots are becoming the newest standard of automation in the software space, simplifying the manner in which the user demands information. Their rise can be attributed to the strides taken in machine learning, natural language processing, and the prevalence of chat-based applications on smartphones like Skype, web chat, direct line, Email, Office 365, Facebook Messenger, GroupMe, Kik, Slack, SMS and Telegram.

With an extensive experience in enterprise software on all major platforms, Softweb Solutions offers a plethora of bot development services which increase customer as well as employee engagement and make your business available 24 / 7 / 365.

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The benefits of chatbots

Chatbots are programmed to understand context and they can help companies as mentioned below

  • Take care of administrative tasks
  • Alert managers regarding project delays
  • Generate various reports and quick insights
  • Serve as sales / customer service representative
  • Get a 360-degree view of your customers
  • Save employee time spent on learning new tools

Detailed uses of chatbots across various industries

Check out our use cases for a clear picture on how bots can transform your business

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Are you planning to integrate bots in your business processes or launch customer-oriented bots?

Talk to us to learn how to do it in the right manner.